Refund & Cancellation Policy

1. The free plan is always free

Everyday whiteboarding on BoardOS is free, with no card required and no charge. You only pay if you choose to upgrade to a paid Pro plan for the professional components and real-time collaboration.

2. How Pro billing works

BoardOS Pro is a subscription billed in advance on a recurring basis (monthly, or annually where offered) through our payment provider, Stripe. The price and billing cycle are shown at checkout. Your subscription renews automatically at the end of each billing period using your payment method on file, until you cancel. Applicable taxes may be added. We may change pricing prospectively with notice; changes do not affect the period you have already paid for.

3. How to cancel

You can cancel at any time, with no cancellation fee, from Settings → Billing → Manage subscription, which opens the secure Stripe billing portal. You can also email us at Kristopher.Penland@Skillera.io and we will help.

4. What happens when you cancel

When you cancel, your Pro plan remains active through the end of the billing period you have already paid for, and you keep Pro access until that date. After it ends, your account automatically returns to the free plan — you will not be charged again, and your boards and data remain in your account. Canceling stops future renewals; it does not, by itself, trigger a refund of the current period (see §5).

5. Refunds

Because you can cancel at any time to prevent the next charge, and a fully functional free plan is always available, subscription fees are generally non-refundable, and we do not provide prorated refunds for the unused portion of a billing period, except:

• where a refund is required by applicable law or consumer-protection regulation in your jurisdiction;
• for a duplicate or clearly erroneous charge, or a charge resulting from a technical error on our side; and
• at our reasonable discretionfor good-faith requests — if something went wrong, contact us and we will try to make it right.

To request a refund, email Kristopher.Penland@Skillera.io from the address on your account, ideally within 14 days of the charge, and include the date and amount. Approved refunds are issued to your original payment method through Stripe and may take several business days to appear.

6. Failed or past-due payments

If a renewal payment fails, we may retry it and give you a short grace period to update your payment method from Settings → Billing. If payment is not resolved, your account returns to the free plan. Your boards and data are retained on the free plan.

7. Free trials and promotions

If we offer a free trial or a promotional discount, its specific terms (length, what happens when it ends, and whether it converts to a paid plan) are shown when you sign up for it and control over the general terms here. Unless stated otherwise, a trial converts to a paid subscription at the end of the trial unless you cancel before it ends.

8. Contact

Questions about billing, cancellation, or a refund? Contact us at Kristopher.Penland@Skillera.io. This policy supplements our Terms & Conditions. BoardOS is a product of SkillEra IO, llc.